Shipping & Returns
Fast shipping and easy returns for frictionless eyewear shopping.
Shipping
Returns & Refunds
Order Tracking
Shipping
RETURNS & REFUNDS
ORDER TRACKING
Shipping
Factory-Direct Expedited Shipping
To pass maximum savings on to you and eliminate middleman markups, all orders are processed and shipped directly from our state-of-the-art manufacturing facility in Shenzhen via premium expedited air couriers.
Delivery Timeframes
| Order Processing | 1-2 business days |
|---|---|
| Standard Expedited Shipping | 5-9 business days to anywhere in the continental U.S |
100% Tracked & Insured
Every single order comes with a unique tracking number sent directly to your email. We bear 100% responsibility for your package until it is safely delivered to your doorstep. If your package is lost in transit, we will issue a full refund or send a free replacement immediately.
Shipping Terms
While we strive to provide seamless shipping, there are a few exceptional instances to note:
- Express Shipping Restrictions
Not available for P.O. boxes and APO/FPO addresses.
- Unavailable Shipping Countries
Not available to PS and AR.
- Delivery Delays
Additional time may be required in cases of
- Invalid or incomplete addresses
- Customs clearance delays
- Force majeure events (e.g., COVID-19, Natural Disasters, Acts of God)
Returns & Refunds
30-Day Risk-Free Trial
We want you to love your Wolqueri smart glasses. If you are not entirely satisfied with your purchase, you can return it within 30 days of delivery for a full refund or exchange.
U.S. Local Returns
Unlike most online stores, you don’t need to ship items back overseas. We have a dedicated US logistics center. All returns go to our domestic facility for a fast, low-cost, hassle-free experience.
How to Start a Return
Simply email our customer support at support@wolqueri.com with your order number. Our U.S.-based team will provide you with the return address and step-by-step instructions within 24 hours.
Returns & Refunds Terms
Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.
Additional non-returnable items:
- Gift cards
- Downloadable software products
- Some health and personal care items
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
There are certain situations where only partial refunds are granted:
- Book with obvious signs of use
- CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened.
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
- Any item that is returned more than 30 days after delivery